After you have paid for your order, we deliver in the following manner:
We accept orders all week. You can specify the delivery date yourself using the calendar during check out. Choose a date that suits you so you can receive the package on the day of delivery.
DPD Classic - this classic courier service is available throughout Poland without exceptions. For refrigerated products, we secure the shipment with a styrofoam box and cooling inserts, and for frozen products, a styrofoam box and dry ice. This ensures that products maintain the correct temperature during transport. Deliveries are made on weekdays during daytime hours.
DPD Food - this option is available in major urban agglomerations. Products are secured with either a cardboard box or a thermal bag with cooling jel. For frozen products, dry ice is additionally used. They are transported under refrigeration conditions at all times. Deliveries are made on weekdays during daytime hours.
Goodspeed - this overnight courier is available in about 6000 locations across Poland. Products are secured with either a cardboard box or a thermal bag with cooling jel. For frozen products, dry ice is additionally used. They are transported under refrigeration conditions at all times. Deliveries are made directly "to the door" of the customer at night, similar to typical dietary catering services.
*Sometimes couriers may fail to meet the delivery deadline due to objective reasons and postpone the delivery by another 24 hours. These are rare exceptions, but they do occur. Unfortunately, we have no control over this. Therefore, in DPD Classic deliveries, we proactively secure shipments for 48 hours to maintain the proper temperature (DPD Food and Goodspeed are always kept in a cooler so they do not require additional refrigeration protection). Additionally, we track each shipment ourselves and maintain constant contact with the couriers. We react immediately if we see they are trying to delay a delivery. We will inform you of any delays immediately by email or phone.