Shipping and delivery date
Given the nature of our products and our commitment to maintaining the highest quality of ordered goods, we only work with trusted carriers. They ensure timely delivery while maintaining the proper refrigeration conditions throughout the transport.
We currently provide deliveries nationwide, using various logistical solutions tailored to specific locations. In the order completion basket, enter the postal code in the order address to see the available delivery options for your address.
We guarantee that your package will be prepared with utmost care, adhering to food safety rules, and ensuring that refrigerated products will be chilled and frozen products will be frozen upon receipt.
For all couriers, we use a next-day express delivery service after dispatch (delivery within 24 hours of shipment) to ensure your products reach you as quickly as possible.
For DPD and DPD Food, when the package is sent, you will receive an email with the tracking number. On the day of delivery, you will also receive a notification with the courier's contact number, so you can keep in touch if necessary.
We accept orders all week. You can specify the delivery date yourself using the calendar during check out. Choose a date that suits you so you can receive the package on the day of delivery.
DPD Classic - this classic courier service is available throughout Poland without exceptions. For refrigerated products, we secure the shipment with a styrofoam box and cooling inserts, and for frozen products, a styrofoam box and dry ice. This ensures that products maintain the correct temperature during transport. Deliveries are made on weekdays during daytime hours.
DPD Food - this option is available in major urban agglomerations. Products are secured with either a cardboard box or a thermal bag with cooling jel. For frozen products, dry ice is additionally used. They are transported under refrigeration conditions at all times. Deliveries are made on weekdays during daytime hours.
Goodspeed - this overnight courier is available in about 6000 locations across Poland. Products are secured with either a cardboard box or a thermal bag with cooling jel. For frozen products, dry ice is additionally used. They are transported under refrigeration conditions at all times. Deliveries are made directly "to the door" of the customer at night, similar to typical dietary catering services.
*Sometimes couriers may fail to meet the delivery deadline due to objective reasons and postpone the delivery by another 24 hours. These are rare exceptions, but they do occur. Unfortunately, we have no control over this. Therefore, in DPD Classic deliveries, we proactively secure shipments for 48 hours to maintain the proper temperature (DPD Food and Goodspeed are always kept in a cooler so they do not require additional refrigeration protection). Additionally, we track each shipment ourselves and maintain constant contact with the couriers. We react immediately if we see they are trying to delay a delivery. We will inform you of any delays immediately by email or phone.